If you’re concerned about whether this year’s Christmas gifts will arrive on time, you’re certainly not alone. Across the nation, many are experiencing significant delays in parcel and mail deliveries.
Air Greenland has acknowledged that the recent delays stem from the implementation of a new freight system that began on September 3. While this system is designed to enhance the efficiency and transparency of shipping throughout the country, the initial results have proven to be frustratingly counterproductive.
“The challenge doesn’t lie in the capacity of our planes,” Air Greenland explained on their website. “Instead, it primarily involves the handling and forwarding of packages between airports, which is impacting overall delivery times.”
### Air Greenland’s System Change Also Affects Tusass
The freight department at Air Greenland reports that they are working diligently to expedite shipments, particularly those destined for business partners responsible for further deliveries. One key partner, Tusass, has seen a noticeable increase in customer inquiries since the introduction of the new freight system. According to Tusass logistics manager Lars Holm Hansen, the new system currently lacks the necessary data for their track and trace function, making it difficult for customers to monitor the status of their parcels.
Hansen also pointed out that the delays can be attributed to multiple factors. “A combination of the new freight system, inclement weather, and technical challenges have resulted in longer transport times than usual,” he stated.
### Bottleneck in Nuuk: Shipments Pile Up
Frustration has particularly mounted among residents in East Greenland and Tasiilaq, where some claim they’ve been waiting months for shipments. However, Hansen issued a clarification. He reported that Tusass has successfully delivered between 1,300 and 1,400 letters and parcels to the area in the past two months, though he does concede that delivery times are certainly longer than normal.
“We can confirm that airmail transport from Nuuk to Kulusuk and Tasiilaq has faced significant delays over the past two months,” Hansen continued. “Additionally, increased volumes of cargo and mail from Denmark to East Greenland have flown via Nuuk due to the winter closure of Icelandair’s route to Kulusuk.”
The logistics issue has indeed centered in Nuuk, as noted by Air Greenland. “The transition has turned out to be more complex than anticipated, leading to a temporary backlog of freight and mail—particularly in Nuuk.”
Air Greenland also made clear that these delays are not the fault of their partners, including Tusass and other freight forwarders. They emphasize that the root of the problem lies solely within their own transition to the new system, and they are committed to normalizing operations as swiftly as possible.